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Dr. Lynda Davis, former Chief Experience Officer for the Department of Veteran’s Affairs joins the show to discuss some of her strategies and priorities as she rolled out CX programs for her stakeholders. We also discuss how the CX landscape is shifting, some of her predictions moving forward, and how the pandemic drove a focus on digital equity in her department.
Joy and some anxiety over the CDC's new mask guidance for the vaccinated. Ransom paid for pipeline hack. A possible Gaza invasion. CBS News Correspondent Steve Kathan has today's World News Roundup.
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Hello!
Andy here with a Friday episode in discussion with historian Meghna Chaudhuri (NYU, Boston College) on the COVID disaster currently unfolding in India: the officially reported death count is 240,000 but may actually be more than one million.
Meghna and I talk about what everyday life has been like for her, quarantining with family in Kolkata during this second wave, which broke out last month -- from the free-for-all search for treatments and hospital supplies to navigating misinformation around vaccines and medicines.
We also assess the past year of governance by the ruling party BJP and Prime Minister Narendra Modi; why this wave is not just a natural but also political disaster; the BJP’s longstanding “anti-science” stance and the appeal of the BJP’s perverted anti-imperialism in an economically stagnant India; misinformation in both corporate and social media (“Whatsapp Uncles”); and why we should probably not expect an international panacea to save India in the short-term (e.g., the TRIPS waiver) and instead focus on some very basic questions about competent local governance.
Some further reading:
* “India’s COVID-19 Emergency” in The Lancet
* “A Report Card on the End Times Brought Upon Us by Hindutva” by Meena Kandasamy in The Wire (India)
* “Parking Lot Crematoria Burn Through the Night as Covid-19 Overwhelms Delhi” by Fahad Shah in The Nation
And for those looking to contribute from abroad, Meghna suggested some avenues for (more) direct assistance could be found at Mutual Aid India
*Had a few audio issues with this one — sorry! I tried my best to edit out the weird feedback noises but not all could be fixed.
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Four decades ago, Barry Rosen was one of 52 Americans held hostage for 444 brutal days in Iran. After their release in 1981, Rosen and the other hostages received a rare gift from Major League Baseball: a "golden ticket." Signed by then-Commissioner Bowie Kuhn under the words “In Gratitude And Appreciation,” the lifetime pass entitled each hostage and a guest admittance to any regular-season game. But when Rosen tried to attend a game this year, the New York Mets said they were no longer honoring his pass. What happened next showed just how much baseball continues to mean to Rosen.
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As Israel's war with Hamas has intensified, mob violence between Arabs and Jews within the country has made a tricky situation even more difficult. Is the rising price of everything from airline tickets to used cars in America a transitory phenomenon or a sign of overheating? And is pineapple and ham on pizza an inspired combination—or a culinary war crime?
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The Serum Institute of India was supposed to supply vaccines not just to India, but to the entire Global South. Now, with cases surging, there aren’t nearly enough vaccines for India’s population, not to mention the many countries that are relying on it. How did such a successful institution come up so short? And what are the costs of that failure?
Guest: Samanth Subramanian, senior reporter at Quartz
Host
Lizzie O’Leary
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